Hotel Policies

1. Check-in time is at 15:00; Check-out time is at 12:00. However, should your room be available before 15.00 we are happy to check you in immediately, otherwise we will store your luggage and give you beach towels so you can relax at the beach in the meantime. Late check-out requests have to be confirmed by our concierge team and are subject to room availability.
2. Pets are not allowed on the Hotel premises.
3. All Offers are valid individually per reservation and cannot be combined.
4. A security deposit by credit card is requested at check-in for the entire length of your stay and will be released at check-out.
5. Minimum age at check-in is 13. Guests accompanied by younger children will not be checked in or allowed to stay in any of the hotel’s public areas. The only exception to the above policy is when there is a total buy-out of the 24 rooms. In case of guests arriving accompanied by children without the hotel buy-out, check-in will not be possible and no refund will apply.
6. We recommend that all of our guests purchase Travel Insurance to cover in the eventuality of airfare cancellation especially during the hurricane season. We also recommend you are covered for accident, illness, medical evacuation and theft. Please check details here

We are a small hotel with just a few rooms and our cancellation policies are quite strict, as we have little or no chance of reselling rooms in case you cancel last minute. So if you wish to make changes in your travel plans, please let us know at your earliest convenience so we will not have to charge you! For individual reservations only. For group cancellations, please contact our booking office.

Travel Insurance: we strongly recommend our guests purchase a travel insurance to avoid incurring in last minute cancellation fees.

1. In order for a cancellation to be valid, we need a written request by you, and written confirmation of cancellation by us. Cancellations made by phone are not valid.
2. Cancellation fees as in your hotel confirmation and rate plan.
3. In case of rescheduling of dates, room prices will be adjusted according to seasonal rates and new reservations.
4. For Group reservation please refer to your booking confirmation.
5. Non refundable rates: no refund in case of cancellations of non refundable rates. If you think you might change your travel date, please choose a different rate plan or purchase Travel Insurance.
6. In case of REFUND: Please note, for all prepaid reservations there is a $ 40 USD refund fee to be added to your cancellation amount in your confirmation.
7. There are no refunds or credits for flight cancellations, due to any circumstances. Please see our recommendation for Travel Insurance to avoid any inconveniences with regards to flight delays or other situations.
8. Any changes to your confirmed reservation must be send by a written request to  info@hotelcabanastulum.com  and must be confirmed by email from our reservation staff. Any changes requested after the first confirmation email are subject to the Hotel availability.
9. No refunds are issued for checking out before agreed date or no shows. In the event a credit is issued, our booking office will email you validity and restrictions.