What time can I check in?
Our check-in time is 3 pm and check-out time is at noon. Should you arrive early just leave your luggage with us at the front desk and relax at the beach until your room is ready.
If you want to check out later than 12.00 pm please confirm first with our front desk staff as late check-out requests are always subject to availability.
Is front desk open 24h?
Our operation hours at front desk are from 7 am -11 pm; outside these hours, front desk is watched by our Night Guard.
Therefore we appreciate if you notify us in advance about your arrival or departure time.
Should you arrive after 11 pm, check-in formalities will be done the following morning.
Where do you serve breakfast?
Your breakfast is served at Fresco’s or Ziggy’s, our onsite Restaurants.
Breakfast is à la carte, off the menu.
Any extras will be charged to your bill. Breakfast from 7 am – 11 am.
Do you have 24 h electricity?
Cabañas Tulum provides guests with 24-hour electricity. However, we put a special focus on energy and therefore invite our guests to always remember to turn off lights and any electronic device when leaving the room.
Does your hotel have air conditioning?
All our rooms have air-conditioning, 24/7.
Do you have Wi-fi?
The hotel is connected with fibre optic, and the whole property has full coverage. There are times in high season, when all guests are connected that it can get slow.
When do I have to pay my room balance?
Room balance payment deadline depends on the rate plan you chose. Please check your confirmation email for details.
Can I pay by credit card?
Sure, you can pay with your Visa & Master Card.
Can I pay in pesos or dollars?
We accept cash and credit card payments in both Mexican pesos and US dollars. Most of the shops and restaurants in the area accept both currencies. However, we recommend that you carry small bills as many of the places do not have change.
What kind of security deposit do you need?
On arrival, we ask all our guests for a credit card deposit for incidentals which will be released when you check out.
Can I put my extras from Ziggy’s and Fresco’s on my room bill?
Of course you can charge your extras from the restaurant and beach club to your room bill and pay at check out. You just need to sign your tickets whenever you would like to put a charge on your room.
Can I invite my friends to the hotel?
In order to guarantee all our guest’s privacy, relaxation and security, no outside guests are allowed in the hotel or rooms. Access is allowed only to registered guests staying with us. You are welcome to meet guests from other hotels at one of our two restaurants.
Are you a pet friendly hotel?
Although we love pets, Mexican legislation does not allow pets on the beach.
Is there a safe box in the room?
Yes, all our rooms have a safe and we recommend all guests to store their valuables, passports or any important documents in there.
Are there any ATMs near your hotel?
Yes, it is not a problem to find an ATM since there are several along the beach but we recommend to use the ones at local supermarkets like CHEDRAUI or AKI or any cash machines available at any bank in town. You will be charged a withdrawal fee of approx. 2 USD and there is a daily limit at the ATMs, which is about 5000 pesos.
Credit cards are widely accepted in the area and are a must if you want to rent a car.
Should I tip staff?
There is no obligation to tip; however it is very appreciated by staff members.
Can you arrange for my airport transfer?
Certainly, visit our Airport transfer section for more details on transfers or contact us at: email@example.com
Do you recommend renting a car or can I get a cab to town?
For short trips to town or nearby attractions such as cenotes and the Mayan ruins you can easily move by cab. A single ride is approximately 20 USD. We also offer the use of free bikes to move around town.
For day trips or excursion to Coba or Chichén Itzá ask our front desk staff. If you prefer to rent a car, reach out to our front desk staff, they can recommend a car rental company to you and arrange for it.
Do you have any advice on what to bring?
Travel light, you will spend most of the time barefoot or with your flip-flops on.
Bring your favorite sun cream (high protection as the sun is very strong), sun glasses and of course bring insect repellent as we are in the Tropics.
It is recommendable to use only biodegradable products to cause the lowest environmental impact possible.
Bring your favorite book and music, a torch and a lot of good energy.
What’s the best time for a Tulum vacation?
It is hard to say as Tulum is always magical. But yes there are months with more rain showers than others.
What about the rainy season?
Rainy season starts June 1st and lasts officially until October 30th. But this is only a rough indication. Most of the rain showers are between July – September when it can rain all night or only sporadically for five minutes.
Of course, we cannot predict tropical storms in the area, but often the rain is a welcoming change to the hot and humid tropical climate.
How much seaweed is there in Tulum?
For the past three years, the coasts of the Caribbean have been hit by the arrival of seaweed, an environmental problem that has been affecting the beaches of many countries. This usually happens more during the summer months.
Our hotel has a full team of people who collect the seaweed early in the morning and we are equipped with carts that remove it from the beach. Some days we manage to have the beach ready early on the morning; other days, depending on the current, the seaweed just keeps coming in.
On such days, we encourage our guests to take the opportunity to visit the area, there are so many sights to see in our beautiful paradise. Swim in cenotes, visit archaeological sites, grab a bike and explore Tulum, visit the Sian Ka’an Biosphere, take a boat trip and see dolphins in their habitat, travel to Holbox and swim with the sea’s gentle giants, whale sharks. Just ask our front desk team – they have an endless list of things for you to try. Our concierge team are part of a network where news of clean beaches are shared every morning. We have it covered!
If you want to stay in the hotel and enjoy a day of relax, you can enjoy our swimming pool, your own private plunge pool in ground floor rooms or your private open air hot tub in 1st floor rooms.
On a positive note, the Government and local authorities are investing on ways to deter the arrival of seaweed and in August they will place the first barrier to try and keep it away from the shore.
I have a medical, work or family situation and I need to cancel my stay. Will I get a refund if i have a non-refundable rate or if my booking has a strict cancellation policy before check-in date?
We are a small hotel with few rooms with little or no chance of reselling in case of last minute cancellations in any season, or any cancellation in high season.
This is the reason why our cancellation policies are strict and often we cannot waive fees. We highly recommend our guests purchase travel insurance for any inconvenience or emergency regarding flight delays or cancellations especially.
Make sure your travel insurance also covers you in case of illness, accident or theft.
Here is an option for the purchase of Travel Insurance for US citizens only *** should you wish to purchase a travel insurance, please contact them directly : https://www.itravelinsured.com/
Do you offer Covid testing?
We are aware that travelling during this period may require Covid-19 testing before you return to your country. We offer to set it up for our guests staying at the hotel. Please book in advance so we can confirm your appointment promptly.
A doctor will test you and results are available within 24/36 hours. Please contact us for detailed information, pricing and timing at firstname.lastname@example.org.