Frequently Asked QuestionS

F.A.Q. Cabanas Tulum Hotel

What time can I check in?

Our check-in time is 3 pm and check-out time is at noon. Should you arrive early just leave your luggage with us at the front desk and relax at the beach until your room is ready.
If you want to check out later than 12.00 pm please confirm first with our front desk staff as late check-out requests are always subject to availability.

Is the front desk open 24h?

Our operation hours at front desk are from 7 am -11 pm; outside these hours, front desk is watched by our Night Guard.
Therefore we appreciate if you notify us in advance about your arrival or departure time.
Should you arrive after 11 pm, check-in formalities will be done the following morning.  

Where do you serve breakfast?

Your breakfast is served either at Ziggy’s Beach Club , just 100 meters from our property or Fresco's, our onsite Restaurant.
Our front desk staff will give you each morning a breakfast ticket which includes a cold and hot drink, bread, butter and jam and one breakfast dish from the menu.
Any extras will be charged to your bill. Ziggy’s serves breakfast from 7 am-12 pm.

Do you have 24h of power?

Cabañas Tulum provides guests with 24-hour electricity. However,
we put a special focus on energy and therefore invite our guests to
always remember to turn off lights and any electronic device when leaving the room.

Does your Hotel have air conditioning?

All our rooms have air-conditioning from 5 pm to 9 am.

When do I have to pay my room balance?

Your room balance is due upon arrival unless you booked with a special offer.

Can I pay by credit card?

Sure, you can pay with your Visa & Master Card.
Our Hotel accept also cash payment in Mexican Pesos, US dollars with a fixed exchange rate.

What kind of security deposit do you need?

On arrival, we ask all our guests for a credit card deposit of $ 500 Mexican Pesos per each night of their stay, which will be released when you check out.

Can I put my extras from Ziggy’s on my room bill?

Of course you can charge your extras from the restaurant and beach club to your room bill and pay at check out. You just need to sign your tickets whenever you would like to put a charge on your room.

Are you a pet friendly Hotel?

Although we love pets, we are obliged by Mexican legislation not to allow pets on the premises and beach.

Is there a safe box in the room?

Yes, all our rooms have a safe and we recommend all guests to store their valuables, passports or any important documents in there.

Are there any ATMs near your Hotel?

Yes, it is not a problem to find an ATM since there are several along the beach but we recommend to use the ones at
local supermarkets like CHEDRAUI or SAN FRANCISCO or any cash machines available at any bank in town. You will be charged a withdrawal fee of approx. 2 usd and there is a daily limit at the ATMs, which is about $ 5000 pesos.
Credit cards are widely accepted in the area and are a must if you want to rent a car.

Should I tip staff?

There is no obligation to tip however it is very appreciated by staff members. If you want to find out more about how to tip please send us an email to:

Can you arrange for my airport transfer?

Certainly, visit our website for more details on transfers or contact us at:

Do you recommend renting a car or can I get a cab to town?

For short trips to town or nearby attractions such as cenotes and the Mayan ruins you can easily move by cab. A single ride is approximately 100 pesos/8 usd.
For day trips or excursion to Coba or Chichén Itzá ask our front desk staff. If you prefer to rent a car reach out to our front desk staff, they can recommend a car rental company to you and arrange for it.

Do you have any advice on what to bring?

Travel light, you will spend most of the time barefoot or with your flip-flops on.
Bring your favorite sun cream (high protection as the sun is very strong), sun glasses and of course bring insect repellent as we are in the Tropics.
It is recommendable to use only biodegradable products to cause the lowest environmental impact possible.
Bring your favorite book and music, a torch and a lot of good energy.

What's the best time for a Tulum vacation?

It is hard to say as Tulum is always magical. But yes there are months with more rain showers than others. To find more information, check out our blog post on “when is the best time to visit Tulum”: Best Time to visit Tulum

What about the rain season?

As of calendar the rain season starts from June 1st and lasts officially until November 30th. But this is only a rough indication.
Most of the rain showers are between July- September when it can rain all night and sometimes even during the day.
Of course, we cannot predict tropical storms in the area, but often the rain is a welcoming change to the hot and humid tropical climate.

Do I need to get travel insurance?

We do recommend it to all our guests. It’s a good prevention for any inconvenience regarding flight delays or cancellations especially during rain and hurricane season.
Make sure your travel insurance also covers you in case of illness, accident or theft.

Reach out to us with any additional question you might have.